These Terms of Service constitute an agreement between Alex Boch (operating as ELSE Operations) and the Client for consulting and implementation services described herein.
Provider - Alex Boch, operating under the brand ELSE Operations, providing consulting and implementation services.
Client - any individual or legal entity that has accepted these Terms by booking a service or making a payment.
Services - consulting, implementation, and support services described in Section 3.
Acceptance - full and unconditional acceptance of these Terms. Acceptance occurs upon payment or written confirmation of service booking.
| Service | Description | Price |
|---|---|---|
| Operations call, 25 minutes | A video call to find the main constraint. Deliverable: a PDF naming three bottlenecks ranked by money impact. | Free |
| Operations audit, 5 working days | 3-6 months of numbers, a team meeting, talks with the team, 10 deals reviewed by hand. Deliverable: a loss map in money and a task queue ranked by it, plus two weeks of support. Guarantee: if the audit does not find losses worth at least its own price, the Client does not pay for it. The audit fee is credited to the management system. | On request |
| Management system | Model and counting rules, roles and weekly rhythm, CRM built around the Client's process, plan-vs-actual by department, an owner's screen. Two weeks of fixes after launch are included. Price and timeline are fixed before start. | On request |
| AI inside processes | AI agents inside specific business processes (inbound leads, call prompts, lost orders, reporting), only where they move a measurable number. | On request |
| Support, monthly | Ongoing operations support: model, weekly team meeting, traffic light on metrics, review, decisions. Billed monthly, cancellable at the end of any month. | On request |
Pricing is scoped per engagement after a free discovery review and agreed upon in writing before work begins.
Payment methods: bank transfer, card payment via payment processor. Details provided upon booking.
Both parties agree to maintain confidentiality of information shared during the engagement. This obligation remains in effect for 3 years after the engagement ends.
Provider does not guarantee specific business outcomes. Results depend on Client's implementation of recommendations. Services are advisory and implementation in nature. Provider's maximum liability is limited to the fees paid by the Client for the specific engagement.
Deliverables created during an engagement become Client's property upon full payment. The Provider retains the right to reference the engagement type (not specific details) in a portfolio.